Policies

policies & Processes

Health & Wellness - Whether or not COVID-19, RSV or Flu outbreaks are still present in our communities, our wellness facility will operate with the following standard policies and procedures to protect staff and client safety. We at Zardus Holistic Wellness Center ensure our procedures & sanitation measures are implemented consistently in order to protect ourselves and our guests - We have high standards of practice, ethics, safety and sanitation for our staff and facility. As a standard cancellation policy, we request a 24-hour cancellation or request for appointment reschedule. Same day cancellations and no-shows may result in a 50% appointment fee invoice or charge - repeated cancellations or no-shows may result in a requirement for prepayment of services.

Conduct - Our practitioners conduct themselves with the highest standards of ethical practice and expect our clients to do the same. We are a professional massage and wellness facility, any inappropriate statements, behaviors or innuendos will be taken seriously and are a potential for removal from our facility. If conduct verbal and/or physical in nature are deemed “in appropriate” during sessions, the session will be terminated immediately, and the client will be responsible for the full payment of the terminated session. Please show respect and integrity for our professional practitioners.

Client arrival & session Processes

  • We are by appointment only, so please wait in the wellness center entrance (we provide slippers for use while you are at our center)

  • Prior to entering, your practitioner may take your temperature with a no-touch thermal temperature reader to make sure you don't have a fever

  • Our facility is “Mask Optional” and therefore, your practitioner & you may choose to wear a mask before & during session

  • Your practitioner will guide you to your session room

  • Depending on the state of the surrounding community health, we may ask if you have any symptoms of illness including a cough or digestive issues. If you have a fever or symptoms of illness, we will reschedule your session to a later date

  • Client’s guests may wait for them in the reception area; however, minors need to be attended. In the event the guest is a legal guardian of the client, an exception is granted, and the guardian may sit within the session room.

  • If you are sick or have early stages of symptoms, please call your practitioner directly to discuss the possible need for rescheduling your appointment for at least 14 days from your appointment date - we want everyone to stay healthy and vibrant

Pre-session screening

Please expect a phone call or email health screening at least 24 hours before your appointment – Our Health Prescreen Survey with Informed Consent forms are still required and must be completed 24 hours prior to appointment. We will ask:

  • Have you experienced any cold or flu-like symptoms in the last 14 days or has a health professional asked you to self-isolate in the last 14 days?

  • Have you been in close contact with someone experiencing cold or flu-like symptoms or have you cared for someone testing positive for COVID-19, RSV, or Influenza in the last 14 days?

  • Have you been tested for COVID-19 in the last 14 days and if yes, what was the result?

  • If you have any of the following conditions, you must have a doctor's clearance to receive a massage: heart or lung conditions, high blood pressure, obesity, terminal diseases, pregnancy.

  • If you develop symptoms of illness or test positive for COVID-19 within two weeks following your session, please call us immediately. We will follow up to check in on your health 1 week and 2 weeks after your session

Zardus Practitioners & Facility

We will wear Personal Protective Equipment when needed & aprons

We wash hands before & after every client interaction

We reapply hand sanitizer throughout your session & may ask you to reapply as well

We change sheets & blankets between every client

We sanitize all cloth furniture & curtains after each client

We sanitize our chairs, desk, equipment & lotions handled during session

We sanitize doorknobs & light switches after each client

Massage Class equipment is wiped down & sprayed with sanitizing cleaner

All general areas of our center receive the same detailed sanitation daily